Frequently Asked Questions
Everything you need to know about shopping with Universal Store.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal for a full refund or store credit.
How do I find the right size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly, so changes can only be made within 30 minutes of placement. Please contact our support team immediately for assistance.
Do you ship internationally?
Yes, Universal Store ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.